For travel agents · Sabre, Amadeus, Travelport

Get every trip change right, before it costs you.

FarePath gives travel agents the full picture of a trip change in seconds: what the airline allows, what else needs to move, and what to tell the traveler.

Request early access See what it checks

Live today: Delta and United. American coming next.

New check · SabreAnswer ready

Pasted from the GDS

1 DL  402K 31OCT J ATLJFK HK1   800A 1030A
2 DL  411K 07NOV J JFKATL HK1   600P  830P

FarePath

Verdict

Covered by Tuesday's waiver

Both segments are held and nothing in the record looks wrong. The entitlement comes from the bulletin, not from the booking.

Rebook inside the waiver's travel window, same cabin and city pair.
No change fee, and no fare difference collected.
Reissue as an even exchange and document it:

OSI DL REISSUE DUE TO DL INVOLCopy

An illustrative, sanitised Sabre paste. Both segments are confirmed, so an agent reading the record alone sees nothing to act on.

What it solves

When a trip change is handled wrong or slowly, someone pays: the agency, the desk or the client.

The agency's money
Wrong reissues cost real money.
Every rule read wrong ends up on someone's bill.
What it costs
- Debit memos: the airline bills the agency for a reissue that breaks its rules.
- Write-offs: the agency covers its own mistake: a fee waived, a fare difference absorbed.
- Missed deadlines: a waiver's reissue date or the void window passes, and a free change turns into a fee.
- Hotel and car no-shows: a night or a pickup nobody moved gets charged.
The desk's time
Every change is worked by hand.
Bulletins, policy pages and a call to the airline desk, one traveler at a time.
What it costs
- Hours per change: the queue waits while one agent reads one bulletin.
- Senior agents as the help desk: new agents wait for someone to check, and your most experienced agent spends the storm answering policy questions.
- Rework: a wrong reissue found at audit or when the memo arrives means working the ticket again, weeks later.
The client
The traveler feels every mistake.
And so does the travel manager who pays for the program.
What it costs
- The traveler: a refund owed and never offered, a connection that won't hold, a car booked for the wrong time.
- The account: a traveler who got the wrong answer tells their travel manager, and that is how an agency loses an account.

FarePath checks the airline's rules before the ticket is touched, so the change is handled right the first time.

Why agencies use it

TodayWith FarePath
New hires
Today: A new agent waits for a senior colleague to check.
With FarePath: Gets the same answer as your most experienced agent, on day one.
Payouts
Today: A wrong reissue comes back as a debit memo.
With FarePath: The agent sees what the waiver allows before ticketing.
The desk
Today: A storm means reading bulletins one call at a time.
With FarePath: Clear steps for every call.
Consistency
Today: Each shift reads the rules its own way.
With FarePath: One answer, every agent, every office.

The waiver changed on Tuesday. Did every agent on your desk see it?

How it works

Paste the itinerary from Sabre, Amadeus or Travelport (Galileo), and FarePath checks everything the change touches. Three steps, and none of them is a phone call.

Every answer is based on the airline's official published rules and waivers.

Paste

Paste the itinerary as it is, from Sabre, Amadeus or Travelport (Galileo).

1 DL2210Y 12NOV JFKORD HX1
2 DL2212Y 13NOV JFKORD TK1
3 HHL ORD IN12NOV OUT14NOV

02
FarePath checks
It applies the airline's published rules and today's waivers.
- ✓ Schedule change
- ✓ Weather waiver
- ✓ Void window
- ! Hotel in Chicago
03
You act
You get the steps in order, and the message for the traveler.
1. Rebook inside the waiver window.
2. Move the Chicago hotel a night.
Email to the traveler, ready

More detail

Schedule changes, cancellations and delays: Does the change qualify, what can be rebooked for free, and is a refund due.
Airline waivers: The active waivers and their rules, checked against this booking.
Void window: Whether the ticket can still be voided instead of exchanged.
Hotel and car: Flags bookings that need to move with the new flights, and when to contact the supplier directly.
Close-out: A ready-to-send email or text for the traveler, in one click.
Paste: Whole records, not tidied ones: hotel and car lines, surface sectors, segments the airline appended out of order. All read, none of it cleaned up first.
FarePath checks: Schedule-change thresholds, cancellations and delays, cabin changes, airport moves inside the hundred-mile radius, partner rules, today's waiver and the void window.
You act: The order to do things in, the OSI to copy exactly, what to move on the hotel and car, and a ready-to-send email or text for the traveler.

The phone rings. Then what?

Three calls every desk knows, and what FarePath gives the agent. Where the paste does not say enough to decide, it names the gap instead of guessing: a confident wrong answer is how a debit memo starts.

01 · Weather cancellation

“My evening flight just got cancelled. I have to be in Chicago tomorrow morning.”

See FarePath's answer

Delta JFK to Chicago at 6:40 pm, cancelled for weather. The traveler is on the phone, and there is a queue behind them.

Without FarePath

Traveler on hold

Tropical Storm Sample (00W)
Travel dates: Sample dates

Airports
• Sample City (XXX)

EXCEPTION POLICY

Sample City Weather - Bulletin 1

TRAVEL EXCEPTION POLICY ADVISORY

For Tickets Issued On or Before:	• Sample date
Impacted Travel Dates:	• Sample dates
Waiver Codes and PNR Documentation* • Cabin to Cabin Waiver Code: Z9Z9Z

Sample Region Weather

Special Travel Exception Policy
Endorsement Box:	00XXX00A

3 HHL ORD IN12NOV OUT14NOV 4 CCR ORD IN12NOV OUT14NOV

TRIP INTEGRITYHOTEL · CAR

Chicago Hotel and CarTraveler now lands the 13th. First night and pickup are still booked for the 12th.

Which waiver??

Waiver bulletin
Fare rules
Refund rules
Hotel record

Debit memo risk The wrong reissue comes back as a debit memo.

Answer ready

Covered by the weather waiver

Rebook free: Nov 12–16, same cabin, airports within 100 miles. Or full refund.
Remove the old segment, rebook, confirm HK.
Add the bulletin's OSI and waiver code. Reissue by Nov 16.
Move the Chicago hotel and car to Nov 13.

Email to the traveler, ready to send.

The agent has the answer before the traveler finishes explaining.

02 · Schedule change

“The airline moved my first flight. Now I only have 25 minutes in Atlanta.”

See FarePath's answer

Delta moved the Orlando to Atlanta flight 45 minutes later. The connection to Boston now has 25 minutes.

Without FarePath

Traveler on hold

Sample Region Weather

Issued: Sample date

Special Travel Exception Policy
Changes to Connection City:	Allowed
Extended Travel Rebooking:	Allowed

Travel Agent Instructions
Sample date: Event Name Fee Waiver

Waiver code: WXSAMPLE00
Rebook and travel by: Sample date

SCHEDULE CHANGES

Schedule Change PolicyAgency reference

Below threshold, the change is voluntary.

4 CCR BOS IN14NOV OUT16NOV

TRIP INTEGRITYCAR

Car No-Show AlertMiss Atlanta and the later flight lands after the Boston pickup. Will the rental be held, or marked a no-show?

25 min in ATL. Legal?

Schedule-change policy
Connection times
Refund rules
Void rules

Debit memo risk Rebook on the wrong terms, or refund a trip the traveler wanted to keep.

Answer ready

Check the Atlanta connection

25 minutes in Atlanta: check MCT for ATL in your GDS.
Under MCT: rebook free. Nov 12–16, same cabin, airports within 100 miles. Add OSI DL REISSUE DUE TO DL INVOL.
Landing later? Move the Boston car pickup.
MCT met: 45 minutes doesn't qualify. Accept the new time and add OSI DL ACCEPT DUE TO DL INVOL.
Ticket still in its void window: void instead of exchanging.

The agent knows exactly what to check, and what follows either way.

03 · Refund or rebook

“This is a mess. Just refund me the whole thing.”

See FarePath's answer

United cancelled the Newark to San Francisco flight and moved the traveler to the next evening.

Without FarePath

Traveler on hold

Sample hurricane and tropical storm policy

If your trip has not yet started

1. Cancel your reservation
2. Choose a new travel date

Winter Storm Sample
Travel dates: Sample dates

This travel waiver allows for voluntary changes for travel to, from or through the airports listed.

Applies to tickets issued by: Sample date

Waiver codeZ9Z9Z

NOTICEACCOUNTING

Agency Debit Memo Notice

3 HHL SFO IN14NOV OUT17NOV

TRIP INTEGRITYHOTEL

Hotel AlertFlight cancelled; the hotel reservation is not cancelled automatically. Traveler now arrives a day late. Cancel it or move it?

Refund due or not?

Refund rules
Rebooking options
Fare rules

Debit memo risk Refund a fare that was not due, or deny one the traveler was owed.

Answer ready

Refund due

Refund in full with OSI UA UASKEDCHG. Cancel the San Francisco hotel too.
Or rebook free: Nov 7–21, same cabin, airports within 300 miles.
Rebooking? Move the San Francisco hotel's first night to the 15th.

Email explaining both options, ready to send.

The agent offers both, and the traveler chooses with the facts.

It hands you the decision. It does not make it for you.

Data and security

No traveler personal information stored.
No names, no record locators, no ticket numbers.
No connection to your GDS.
FarePath reads only what the agent pastes. It never logs in to Sabre, Amadeus or Travelport, and never sees the rest of your agency's bookings.

How FarePath handles your data →

Hamburg · Departures

TimeDestinationGateRemark

1 M I Y M E I4 M I A Y 6 I: U Q 2 A M Y0 U I Y Q U Q5 I 2 Y U 2 UF Y A 6 A E AR E 6 A I Q QA I Y Y Q 6 YN Y E Q Q 6 6K Q U 6 M M MF Y E A U M AU I U A Y A YR Y M A 2 U YT Q I E E A M E E A Y Q Q 6 E I M Q E Q E M E 2 2 2 M U U M MB 6 Q 6 E A 21 Q 2 Y Y A 22 Q 6 A 2 U QO I 6 Y 2 6 YN A A I U 2 6 2 Q Y Y E 6T U M Q Y A YI U 6 E U 6 EM E M E Q E 6E E Y Q Q E Q M E I Y E M U I Q F A U

1 A U Y A U Y4 6 A I 6 6 Q: Y 6 A A U I1 U E U E E 20 Q M 6 2 I MN 6 E 2 A U EE Y E 2 2 A 6W A E I A Y Q 6 2 Y A E IY E 2 M I 6 IO E U M M U UR A Y A 2 I EK 2 6 U M A M I A M U M U I A I Y E E Q E 6 M A U Y U M 6 Q A 6 I 2 U M IC 2 2 I A 6 A4 A U U 6 E M U I M U U MB 6 Q Y U M EO E M M 6 M 6A A 2 I Q Q QR U E A Q 2 6D A U Y Q I YI A 6 2 M E 2N 6 M Y Q 6 QG 6 Q 2 2 Q I E U A E 2 6

1 M M E Y I I4 E 2 E E E 2: M A Y U 6 62 E I I U E Y0 Y E I Q M 6M M Y E Y Y AU A Y 6 Q Q EN Y 2 M M M 6I U U A I E EC 6 M Y 2 E EH Q M I Y M Y 2 6 6 M M A E Q I M A I U I U E E A I Y E U Y 2 U M M U U I A 6 2 Y Y U M 2 Q U 6 2A U A 6 Y E Y7 Y I U Q Y E A A M Y Y UD E 2 U Q Y 6E A 2 I A E ML I A 2 Q I AA 6 I I E Y YY U Q Y U 6 2E E 6 2 6 2 ID 2 I U 2 E U E M U A U I A E U 6 A 2

1 U 2 Y A U Y4 2 M E U M Q: A U Y I 2 A2 Y Y A U E U5 M Y Q U I EL M E I 6 A UO U M I M M 6N I I I 6 U 2D E A Q I 6 UO 2 2 M M I AN Q A A A I U Q U U E M Y M A A U I I I E 2 I 2 E 2 Q M 2 E E Y M E I 6 Q I 6 6 U 2 6 E E Q M I QB Q Q U Y 6 M2 Y E Q 6 6 21 Y 6 Y U Q IO 6 I I 2 E YN 6 E Y Q I Q 2 6 M 2 Q YT 6 I U A I II A 6 Y 2 U 2M A 2 7 E 2 EE E U I Y M 2 2 2 2 M Y I Q E 6 I M U

1 I E M U E 24 I Q Y I Y U: Y M A I E M3 M I 2 U M 25 I Q U 6 2 IZ E Q 2 Y U QU E U E U 2 RR Y M 2 Y 2 2I E U Q M Y 6C M Q A Q Q AH Q 6 2 Q 6 E U 2 Q 2 2 I I Y M U M A A 2 M 2 2 Y U I U E 6 A U I E E Y A 6 A A M 2 6 2 2 6 U 2 6A U U U I U U3 A M Y E U Q U Y A Y 2 6C E 6 I Q Y IA I 2 2 2 U MN Q E Q U Q IC Q I A A M UE Q 6 U Y I IL M Y A I M IL U M U 6 Q ME 6 2 6 Q A 2D A Y 2 E U A

1 I M M U Q Y4 I 2 I M E M: Q I U Q Q M4 I U U I Q I0 M A A U E AP E 6 Q E Q UA E A A A Y IR Q U 2 I 2 6I M Y I 2 U YS E E I Y I Y A I M M M M 2 6 2 M Q A 2 Q U Y I Q Y 6 M U U U I U 6 2 U A I M A Y A I A 6 E Y I I Q U E 6 Q YC 2 Q Y Y A U9 I A 6 2 Q U U Q E 2 2 AO I Y 2 I U AN 2 6 A U E U A I Q 2 M QT M E E 2 I QI 6 U Y A Y IM E E Q E E QE E Q 2 2 M Y 6 I I Q U 6 Y 2 U Y Y I

1 Q 2 U 6 U U4 I A Q I 6 6: A Y Y A A Q5 2 6 Q U Y 60 U Q E 2 Y 6A A I E M Q 6M I A U 6 2 6S A Y I A Y ET I Q U A E AE 2 6 U E U ER U Q M A E YD 6 U I 2 E 2A I 2 Y Y 2 YM U M 2 M E U I E Q Q 6 2 E E I E U U Y A U 2 2 M U E Q 2 E EB Q I E Q E A1 U M E Y Y I5 6 Y E M A 6D I A E A M QE Y Q U I M 6L A 2 6 2 Q 6A A Y M 6 U MY E I Y Y A 6E Y I Q 2 A FD A I A A I I M A 2 6 M 2 Y E 6 2 U Y

1 Q Q M E M Y5 Y A E A B Q: Y 2 U Y Y M0 I I 2 A E Q5 Y I Q Q Y YD 6 Y U 2 M MU 6 M 6 2 A IB E E 6 I M MA 2 E 2 2 I QI M Q U Q E E M E 2 Q Q I M M U I U M M A Q F I 6 I M 2 I 6 E Y 2 I A 2 M Q A Y I Y M 6 I 6 Q Y A Y A U E 2 AC Q Y Y A Q 61 A Y Q I 2 Y4 E A I M A EO Y 6 Q 2 E MN 6 U A Y 2 2 2 2 Y U U AT 6 E Y E 2 II E Q Y Q A UM E E I A I IE Q 6 A U A I U U Y Y 2 E Y Q 6 I I M

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1 2 M I M I Q6 6 A Y M I E: A E I A 6 60 A Y M A U Q0 M E 6 Y U AP 2 Q Q 6 E YA U E M A E UL I Q E A U EM I Y Y Y A MA E 6 U Y U M Q 2 6 Q Q Y Q Y 2 2 Y 6 2 M 6 A 2 M U M I Q E 6 E I 6 Y A I M A 6 M A I M Q 2 Y Y E Y Y I E A AA Y 2 U 2 Q 21 2 Y I Y Q E E I Y 2 M EO Y Y U A U UN 6 E A Q E E M Y I E Y YT E 6 2 I A YI E Q Q 2 Q UM M Q 6 Y 2 2E U Y Y 6 A M E 2 A I I 6 A I E M Q Q

FAQ

Questions agencies ask before their first storm.

Still have a question? Write to us →

Photo: Pexels

Which airlines are covered?

Delta and United today. American is coming next.

Which GDS pastes does it read?

Sabre, Amadeus and Travelport (Galileo). The agent pastes the whole itinerary, including hotel and car lines.

Is FarePath AI?

No. Nothing in FarePath is generated by AI. Every answer, from the verdict and waivers to the hotel and car alerts and the traveler email, is built from the airline's official published rules and the booking you paste. Two agents who paste the same booking get the same answer.

Does it store passenger data?

We never store traveler personal information: no names, no record locators, no ticket numbers.

How FarePath handles your data →

Does FarePath replace travel agents?

No. Some tools try to automate the agent away. FarePath does the opposite: it hands the agent the airline's rules and the steps, and the agent decides, talks to the traveler and makes the change. It makes a good agent faster, and a new agent confident sooner.

Contact

We are onboarding the first agencies now. Two months free for the first three, in exchange for one honest conversation after your first live disruption.

Built by people who worked corporate travel desks for more than ten years: schedule changes, waivers, reissues, and the debit memos that follow. FarePath on LinkedIn →

Get every trip change right, before it costs you.

What it solves

Wrong reissues cost real money.

Every change is worked by hand.

The traveler feels every mistake.

Why agencies use it

New hires

Payouts

The desk

Consistency

How it works

Paste

FarePath checks

You act

The phone rings. Then what?

Data and security

No traveler personal information stored.

No connection to your GDS.

FAQ

Contact